Qoreboard is a PMaaS℠ tool (Performance Management as a Service) that helps companies boost their employee performance by offering data-driven, performance-based insights and motivational messages.
For employees, the tool takes the stress away from dealing with huge tasks by applying Microgoals℠ – achievable hourly and daily activities. Managers, in turn, are supported in coaching their team members as the tool supplies them with data on employee performance and helps in shaping individualized coaching programs.
The Client wanted to outsource UX, design, and development of the new application dashboards. They approached Neoteric asking to transform the employees’ and managers’ dashboards by making them more user-friendly, intuitive and cutting-edge in terms of its design. Our team was also tasked with the front-end development which involved introducing UX and UI changes.
Rebuilding the front-end part of the two dashboards – for employees and for supervisors as well as implementing a new design.
Creating the design for the two dashboards to be later implemented by front-end developers.
Examining the current version of the application and extracting insights for its further optimization, creating a product wireframe and a prototype.
The Client approached us with three challenges.
The initial product was difficult to get to grasp with for first-time users. Users could not understand how to use the product. As a result, it led to low product adoption and higher churn among new users.
End users failed at understanding and utilizing new features, because of their complexity. In addition, the lack of proper in-app onboarding resulted in low feature usage.
The product did not account for the way users wanted to interact with it. User paths within the application were not designed in accordance with users’ feedback and thus were not intuitive enough to navigate and achieve goals within the dashboard.
A team of UX designs started with a thorough examination of the current product version using surveys, interviews, and usability testing to later follow with the analysis of the research outcome.
Working closely with the Qoreboard team, our UX designers identified the least and most frequently used features, built user persona profiles and created scenarios presenting the ways users interact with the tool. The Neoteric team identified the features for optimization aiming to help end-users perceive more value in the product.
Our design team prepared wireframes, a low fidelity product version, presenting the Client with the most crucial information on the product interactiveness. After creating wireframes the team worked out a high fidelity version of the new product – a prototype, that included UI design along with UX.
The team ran product tests during every sprint – using automated and manual tests to ensure the quality and stability of features. The regular tests helped identify bugs and remove them fast.
We have identified ways users want to interact with the product and defined areas for improvement. This, in turn, helped us create more user-friendly and intuitive dashboards for employees and managers.
Graphic designers worked closely with the Client to prepare the design concept for the application dashboards that would reflect the latest trends.