RapidSOS is a US-based privately funded company in the emergency services platform business. They have partnered with Internet of Things companies and the public safety community to create the RapidSOS Emergency API — a product that links any connected device to 9-1-1 and first responders, making it possible to get unprecedented life-saving data to public safety in an emergency.
When we were first approached by RapidSOS, they were developing their Emergency API. At that time, they already had an existing platform that was receiving signals from the outside and processing them, but the steps of this process were customized separately for each client.
RapidSOS looked to build an interactive module of their product interface that would help users design workflows on their own in a graphical form.
Before developing a fully functional front-end part of the product, we were tasked to build a Proof-of-Concept utilizing Rappid (JointJS+).
In order to be able to serve more patients quickly, the client needed a new, more intuitive module for the interface where the users could design workflows on their own, interactively, and graphically.
While trying to develop such a solution, the client came across the Rappid framework (from 2022 known as JointJS+), but having no in-house experience with said technology, they looked for a tech partner who would be proficient at it.
In the first three weeks, we utilized Rappid (JointJS+) to build a proof of concept based on the delivered requirements. After getting the green light to move on to the second phase of the project, we began building the front-end portion of a fully-functional product.
During that phase, we faced some challenges, the biggest of them being the restrictions of Rappid (JointJS+) itself. In order to fulfill the requirements of RapidSOS, we needed to extend the capabilities of the framework and develop one of its functionalities.
The solution worked and was eventually implemented by the creators of Rappid (JointJS+) and included in its next version. The module we created solved the problem presented to us by RapidSOS and there was no further need to customize the process for each user.
In April 2018, RapidSOS teamed up with Uber to pilot an in-app 911 feature with emergency authorities in multiple cities. The feature helps participating 911 centers better locate mobile 911 callers and provides valuable safety and security for Uber users.
Also in April, Microsoft Ventures joined RapidSOS in a $16M funding round to accelerate the deployment of the RapidSOS Next-Generation-911 Clearinghouse, a free software upgrade for 911 centers to receive data from IoT devices utilizing the Emergency API.