The World Bank Group is a unique global partnership of five institutions working for sustainable solutions that reduce poverty and build shared prosperity in developing countries. They provide a wide array of financial products and technical assistance to help countries share and apply innovative knowledge.
Young Profiling Tool is a solution comprising a set of assessments which aim to measure skills that are not strongly correlated with education but correlate with the labor market requirements. Outcomes from the assessments should support disadvantaged South African youth in the labor market insertion. Our Client wanted to adapt the already developed solution to be accessible via mobile phones. They would then reach out to selected survey respondents, for example, African unemployed youth. They also needed to introduce improvements in several testing methodologies based on initial pilot findings.
Creating the app that is accessible offline after initial sign-up and applicable both on desktops and mobile devices.
Adjusting the interface to a less complex testing system and devising an easy to navigate dashboard for presenting understandable outcomes.
Letting users download the data of their skill assessment outcomes which would be collected and securely stored as anonymized.
The initial product was available only on desktops and in online mode. This posed a problem to users in particular regions where Internet connection or desktops are not always available, especially during the Covid-19 pandemic. Considering those factors, we decided to invest in the product’s greater accessibility.
The pilot findings have shown that users often failed at understanding the exercises. Therefore we decided to adjust interfaces to be more user-friendly and to simplify the testing methodologies which were too complex and sometimes incomplete thus giving unclear outcomes.
This task was the core of the whole enterprise. Thanks to adapting the application to be accessible via mobile phones, we widened the circle of potential users. It stems from the fact that it is mobile phones rather than desktops that are the most popular devices among the disadvantaged youth. Moreover, implementing a PWA was far cheaper and faster than building native apps.
Having in mind that we aim at increasing the accessibility of the innovation, we added a service worker allowing the app to work in offline mode. Even in the office there’s sometimes a lack of Internet connection, yup? Besides, we built in automatic synchronization in the case of the youth’s mobile being online and the app is running.
At Neoteric, we believe in the power of simplicity. That is why we did our best to make the app complete and simple by adding questionnaires in the form of tasks and pictures. And, the rumour has it that nothing is better than good feedback. Therefore, apart from changes mentioned above, the app is provided with dashboards presenting the outcome of the assessments as well as additional materials according to one’s preferences. The data is collected and stored anonymously in a secure database.
As Neoteric, we are really excited that we could contribute to an enterprise that belongs to one of those little steps which turn the world into a better place. The app is already running, and is gaining users among the South African youth.
Our Client received the improved tool which is fully applicable both for desktops and mobile devices, in the online and offline modes. Thanks to this solution, The Youth Profiling Tool can reach out to a wider group of the disadvantaged youth and support them in the labor market insertion.
Our team managed to meet our Client’s needs by devising new forms of interfaces used both for testing and presenting the outcomes.