Challenge In August 2017, we were approached by one of the biggest Polish telecoms with almost 1 million customers. They were struggling with growing customer churn, which was their biggest problem, and they couldn’t prevent it due to multiple factors, including ineffective customer retention strategy, lack of essential information, and too long feedback loop. The [...]

About the Client The company is based in Silicon Valley and specializes in AI (artificial intelligence) and cognitive computing. They state their mission is to “make apps that make the internet of everything think like a human brain”. They apply AI and NLP to extract and blend structured data from the IoT and operational databases, [...]

The product is an Intelligent Virtual Agent that engages with customers through multi-channel conversational interaction to resolve customer inquiries without human involvement. It utilizes Natural Language Understanding and Machine Learning to receive input from customers and make sense of it. The dialog flow manager, which is the part of the app we were working on, [...]

Background RedWolf Security simulates information security threats on corporate computer networks. Being a pioneer in legal DDoS testing, RedWolf has several years of experience in helping the largest global brands improve their resilience to cyber attacks. The company uses proven techniques to secure their clients’ networks and equip them with the most effective solutions against [...]

When we met this telecom company in August 2018, they were dealing with high churn rate, falling ARPU and problems with predicting best buys for their clients. Our first mission was to reduce churn by predicting which customers are more likely to resign from the offered services. To do that, we first needed to deeply [...]

Developing a project requires a lot of creativity and imagination. In order to fulfill all the requirements and make the users happy, you have to understand their problems and their expectations. Then, you need to find ways around some problems to make everything work smoothly. Seeing the results of your efforts is always a great [...]

Background Hiring the best developers is one of the major struggles in the IT industry. The difficulty itself doesn’t mean there are not enough programmers; the problem is, many of them do not wish to speak to recruiters and HR managers ever again. Once they land a suitable job, they do not check available job [...]

When setting up a new startup, you have to focus on having the best product you can get - not only does it have to appeal to prospective consumers, but also convince investors that it’s worth to invest money in. Therefore, it is crucial that you define all the requirements just right and then develop [...]

Some tools are developed as a solution to a certain issue and even after updates, revamping, and some necessary adjustments they consequently provide the same solution as elaborated in the first place. And then there is SaaS Manager – the opus magnum of Neoteric, one of our startup “children”.  SaaS Manager saw the daylight in [...]

The story behind Appoint.ly’s development goes back to 2016 when we encountered issues with easy, one-step appointment scheduling and identified the problem. Back then, meeting scheduling looked way different than it does today. The market suffered from the scarcity of all-in-one, useful, and easy to navigate solutions that could save time and hassle when planning [...]